Frequently Asked Questions
Everything you need to know about your favorite treats.
How should I store my Tootsie Rolls to keep them fresh?
For optimal freshness, store your candies in a cool, dry place away from direct sunlight. While Tootsie Rolls have a long shelf life, extreme heat can cause them to soften or lose their shape.
Are Tootsie Roll products gluten-free and peanut-free?
Yes, all Tootsie Roll Industries products are gluten-free and are produced in a facility that does not use peanuts, tree nuts, or wheat. We are proud to be a safe choice for those with these specific allergies.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days depending on your location. Once your order ships, you will receive a tracking number via email to monitor its progress.
What is your return policy for food items?
Due to food safety regulations, we cannot accept returns on candy products. However, if your order arrives damaged or incorrect, please contact our customer service team within 48 hours for a replacement or refund.
Do you offer international shipping?
Currently, we only ship to addresses within the United States and Canada. We are working on expanding our distribution to bring our treats to more fans worldwide soon.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.