Returns & Exchanges
At Tootsie Roll, we strive to ensure every sweet treat arrives in perfect condition; however, due to the perishable nature of our food products, we can only offer returns or replacements for items that are damaged or defective upon arrival.
Inspect Your Order
Upon delivery, please examine your package for any signs of damage or incorrect items before opening the individual candy seals.
Contact Support
If your order is damaged or incorrect, email our customer service team within 48 hours of delivery with your order number and clear photos of the issue.
Validation Process
Our quality assurance team will review your claim and photos to determine if a replacement or a refund to your original payment method is appropriate.
Resolution
Once approved, we will ship out a fresh replacement at no additional cost to you or process a full refund within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing